Moscow, custis.ru/ IT- service manager Change / release management; Incident / problerm management; Hiring staff (engineers and analyst). Planning iteration’s scope with Client due to SCRUM methodology. Service Level Control due to Agreement SLA; Ordinary Reports for management. Working on Claim letters.

- Running of Billing support and traffic processing systems department. - Planning and control of work, motivation of employees. - Hiring of IT personnel HQ and local companies. - Organization of interaction of the central support team and local teams (6 operating companies in the CIS, 24M subscribers), adjacent support teams and suppliers. - Transfer of support operations to the operating companies. - Management by result. - Organization of BSS systems administrator training in HQ and operating companies (Amdocs Ensemble, ICS Intec, HP IUM). - Supervision of IT support departments in the operating companies. - Define technical policy operating systems. - ITIL CSI process implementation. - Management of operation by ITIL. - Maintenance of monetary SLA (KPI aggregation and harmonization). - Capacity Planning BSS. - The introduction and adoption of new systems development / refinement functional testing support. - take a part in the tender procedures, membership in the Expert Group for the procurement services. - communications to contractors: Amdocs, Comverse, MS, Oracle, AT Consulting, DIS Informatica, SAP, РДТЕХ, Quantum Art, JIVE, Wrike… - communications to VEON HQ, Amsterdam…

- Planning and control of operations. - Recruitment. - Organization of the testing teams, business offers configure, administer. - Organization of interaction of the central support team and local teams (7 local companies in the CIS, 27M subscribers), nearby support teams, system developers, business analysis. - Operation of the module (carrying out work, upgrade ...) SC.

- 2nd level CBOSS billing system Support (over 100 customers, including Beeline Vimpelcom, MTS). - Interaction with the IT staff of client companies, development teams, testing, implementation, HW infrastructure.

2, Робототехнические системы авиационного вооружения

Aletheia Business, Изменения и ускорение изменений в организации.

МТУСИ, eTOM. Эффективное управление предприятием на основе отраслевого стандарта. Введение в eTOM.

PM Expert, PME® - Эксперт в управлении проектами

AXELOS/ IT Expert, ITIL® Foundation Certificate in IT Service Management